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PRIVACY POLICY
All time Nutrition is committed to protecting our customer’s privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. All time Nutrition is the data controller of the personal data collected via or in connection with All time Nutrition and any associated App (the “Site”).
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
- Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
- Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
- Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
- Information you provide us when you enter a competition or participate in a survey;
- Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
- Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
What do we use this personal data for?
- To fulfil your order and maintain your online account.
- To manage and respond to any queries or complaints to our customer service team.
- To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
- To improve and maintain the Site, and monitor its usage.
- For market research, e.g. we may contact you for feedback about our products.
- To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
- Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you.
- Because we have obtained your consent.
- Because it is in our legitimate interests as an e-commerce provider.
Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. You do not have to provide this information to us, and can delete it or update it at any time.
Marketing
We may use your personal data to send you marketing messages by email, phone or post depending on your preferences. You can opt out anytime via unsubscribe links or by contacting us.
Who do we share this personal data with?
- Group companies
- Suppliers and service providers
- Professional and legal advisors
- Fraud prevention agencies
- Government authorities where required
Storage and Retention
We retain personal data only as long as necessary and ensure appropriate safeguards for international data transfers.
Security
This Site uses encryption and secure technologies such as SSL to protect customer data, though complete security cannot be guaranteed.
Children
Our Site is not intended for children under the age of 18.
Cookies
Our Site uses cookies to improve functionality, performance, and advertising relevance.
Your rights
You have rights to access, correct, delete, or object to processing of your personal data. You may also contact your local data protection authority.